4 ways to avoid a Twitter PR disaster

Snowpocalypse Toronto - thanks to twitter.com/danisonfire for the image

Embarrassing, #FAIL-worthy tweets from corporate accounts is nothing new. When it does happen, media coverage and case studies ensue. Smart brands respond appropriately. Others make the situation worse. The municipality I live in has become the latest victim of the tweet-gone-bad phenomenon. In this case, an offensive, obscene message was tweeted from the corporate account. It’s possible the account was hacked. It’s more likely this was accidental, and the person responsible thought they were updating their personal account. What made this message so offensive is that the tweet criticized city residents and their inability to handle snow – during the biggest snowstorm we’ve seen in years.

This situation gives those of us who aren’t suffering through a real-time PR nightmare a chance to reflect on four basic ways to protect our own organizations from being tomorrow’s social media case-study. [Read more...]

5 Ways To Raise, Train And Retain A Social Business Army

5 ways to raise, train and retain a social business army

In May 2012, I was invited to present at Social Media Camp 2012, the largest social media conference in Western Canada. There’s a growing number of people (like me) who regularly try and balance “doing social” with other full-time responsibilities.

As a result, every social advocate, in any sized organization, faces the danger of diminishing returns without coordinated and sustained help. My session provided a 5-stage framework for business leaders to get find and train the help required – and then keep it going.

My thanks to the many people who attended my session, and then shared what they learned socially.

The goals of my session were:

  1. Minimizing risk for your organization by providing guidelines
  2. Maximizing the impact of your advocacy and onboarding efforts
  3. Mobilizing your newly formed social business army with (social) commanders intent

At Softchoice, we’ve spent the past couple of years building our own small but growing cross-departmental social business army. What follows is the 5-step methodology – and various practical tips – we’ve used to onboard interns and eager employees looking to get involved in actively managing our many social profiles.



How have you inspired others to ge involved with social at work? What would you add to this presentation? Were you in attendance at my session? Please share your thoughts and experiences in the comments below.

PS. For my session attendees- I’ll be doing a more in-depth post on Popluence in the next few weeks, including a template you can use. Subscribe to email updates to get notified as soon as its published, and follow @thesocialwhat for updates.

Way Better Sales Calls – In 15 Minutes (Or Less)

Fifteen minutes is all it takes to turn boring customer sales calls into well-informed, highly-relevant, personal conversations.

What separates great sellers from the pack is their deep knowledge of a customer’s business. The trick for any salesperson – regardless of tenure & industry – is finding the time necessary to learn about a customer, and using those insights to create impactful appointments.

Here are three easy ways to use social media to learn about customers while saving time – by bringing timely information right to you, so you don’t need to hunt for it. [Read more...]

What Star Wars Teaches Us About Social Media At Work

What Star Wars teaches us about social media in business

This post is dedicated to the people who “get” social media in companies that don’t – and need some inspiration to bring about change.

We all know the story. An oppressive regime suppresses the masses to the point where pockets of resistance emerge, an alliance of rebels forms, and a hero is revealed who defeats the evil Empire and brings freedom to the people.

Are we really talking about Star Wars, or how your business views the use of social media in the workplace? [Read more...]